How can we help?

Contact us

Email dev@kynexpro.com with the email address you registered with and a short description of the problem. A screenshot helps if something looks wrong in the app.

Signing in

• There’s no password. Enter your email and we send you a sign-in code. Type that code into the app or the website.
• Use the same email you registered or bought your ticket with, so your ticket shows up.
• No code? Check your spam or promotions folder, wait a minute, then ask for a new one. Codes only work for a short time, and only the newest code works.

Your ticket and badge

• Your ticket and check-in QR code are on My ticket on this website, and in the app. Show either one at the door.
• Have a comp or group code? Use Redeem a code.
• Questions about dates, the venue, or what’s included are answered in the FAQ and on the venue page.

The AI Friendly Summit app

• Search for “AI Friendly Summit” in the App Store or Google Play, then sign in with your registration email.
• The app shows the live agenda, speakers, announcements, your badge, and your points. The Scan tab reads the QR codes posted at sessions and booths during the event.
• Not getting announcements? Allow notifications for AI Friendly Summit in your phone’s settings. Announcements also appear at the top of the app.

Delete your account

You can delete your account in the app (Me → Delete my account) or by email. See how to delete your account for what’s removed.